General contract conditions

GENERAL CONTRACT CONDITIONS

www.aluhe-shop.com (hereinafter, the Website) is a website owned by Flavio Espósito - Aluhe by Lombok, hereinafter THE OWNER, with CIF/NIF number: X1580581K and registered office at: Calle Baja Del Mar Nº 7 , CP 18690 - Almuñécar (Granada).

Access, reproduction and use of the Website services requires prior acceptance of the Conditions of Use in force at all times; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Website. It is the user's responsibility to know the Conditions of Use before accessing the products and services on the Website; If you do not agree with them, we ask you to refrain from using it.

PROPERTY

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the HTML codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except regarding those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property over the Website and over the different elements that compose it, individually considered, in all copies made (whatever the support to which they are incorporated), granting over them only the rights of use described below. Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, to the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant to the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the relevant legal actions that may apply against people who make imitations or unfair uses of it.

WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed :

Browsing the Web, that is, accessing and viewing it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing through certain sections of the Website requires prior registration.

Benefit (upon registration) from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited :

Any operations regarding the Website, its contents, the downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.

Any use outside the personal and private sphere, especially those for commercial or professional purposes, including sending advertising or messages and collecting and processing data from third parties.

Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in the media of materials that can be downloaded from the Press Room section is excepted from this prohibition.

The removal, concealment or falsification of notices and warnings regarding the Intellectual or Industrial Property of the Website or any of the products provided through it.

Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Website, other users or any third party.

LINKS TO THE WEB

The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that damages the public and brand image of THE OWNER, the Web or any of the people and products. to be referred to therein. When establishing links with the Website, the use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.

The establishment of links from pages or websites whose contents promote or excuse, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating the links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relations between THE OWNER with their owners, nor does it imply endorsement, sponsorship or recommendation of any kind from THE OWNER regarding them, so THE OWNER does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR

As a client or user of the Website, you agree to make appropriate use of the contents and services offered through it and not to use them to:

1. Involve in illicit, illegal activities or activities contrary to good faith and public order.
2. Spread content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause the aforementioned damage.
4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.
5. Attack the intellectual, industrial, image, honor or other property rights that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision as to whether the collaborations and messages are finally published on the Web or not, and will be entitled to remove them when he or she deems appropriate.

The violation of any of the rules contained in these Conditions of use and especially, of what is provided for in this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Website.

PAYMENT METHODS

The payment methods accepted in the online store are:

Credit card

Wire transfer

PayPal

SHIPPING

Delivery times

The delivery time for orders is 24-72 working hours from when the order is placed (only for peninsular shipments; the Balearic Islands, Canary Islands, Ceuta, Melilla and other destinations are excluded). All shipments to the peninsula and the Balearic Islands will be made by the transport company GS. For the rest of the destinations, consult before placing your order . (We will be expanding the shipping areas, you can see them in the table below) If for any reason the order has to be delayed, we will contact you to let you know, we will also provide you with an order tracking number by email.
Shipping rate:

Shipping costs are not included in the price of the items. These will appear broken down at the end of the purchase before finalizing and making payment. The expenses will be calculated depending on the destination and therefore will be:

Spain (peninsula): €6 Portugal €9
Canary Islands (Tenerife and Las Palmas de Gran Canaria): €18
Canary Islands (rest of islands): €22
Balearic Islands (Palma de Mallorca): €12
Ceuta and Melilla: €18

Shipping costs will be free on purchases over €70 (only for peninsular shipments; the Canary Islands, Balearic Islands, Ceuta, Melilla and other areas are excluded.

For more shipping rates follow this link: here

Can I place an order from outside Spain?

At the moment this complete option is not available. But you can contact us through the email info@aluhe-shop . com and we will help you find the best way to get your order to you.

What happens if I am not at the address I indicated when the courier goes to deliver the order?

After a first delivery attempt, the carrier will leave you a notice or contact you by phone to make the delivery. You can also pick up the order at one of the carrier's offices.
What do I do if my order does not arrive?

If after a period of 5 working days for orders with delivery in the peninsula from the confirmation of your order you have not received it, contact us by email at info@aluhe-shop . com

Transportation costs (both shipping and return) will be refunded only when aluhe-shop . com is responsible for the cause of the product return (sending the wrong product, product in poor condition, etc.).

Important Notice: We cannot guarantee whether or not you will be charged additional taxes or duties. Any customs or import fees are collected once the package arrives in its destination country. These charges must be paid by the recipient of the package.

 

Returns & Exchanges

If you wish to exchange or return a product purchased at aluhe-shop.com, you can do so within a maximum period of 14 days from the delivery date, except for jewelry and accessories.

If you wish to exchange your order for a different item in a different size or color, you will have to place a new order and process the return of the unwanted item.

All returned items must be in perfect, unused, unwashed condition and with all their original tags and packaging. Articles that do not meet these characteristics will not be accepted.

The customer must always request the return of the order by sending us an email info @ aluhe-shop.com.

Once you have requested the return, package your items safely, it is important that you indicate in this document the items you wish to return as well as the order number. Send the package to the following email address:

Aluhe by Lombok

Calle Baja del Mar No. 7

18690 Almuñécar Granada

Spain

You can make the shipment either by going to the post office and sending your package by certified mail or with acknowledgment of receipt, or you can manage it with the courier company you prefer.

Please note that in the case of returns by postal mail or courier, aluhe by lombok will not accept shipments with postage due or cash on delivery and that shipping costs will not be paid for the return, the direct cost of returns will always be assumed. by the customer, except for defects or manufacturing defects, in which case Aluhe by Lombok will bear all the expenses incurred and will process the refund of the order amount in the same ways that it was paid as soon as possible.

Right of withdrawal

The customer has the right of withdrawal within 14 calendar days following receipt of the order. For this reason, it is necessary to notify us by sending us an email to info @ aluhe-shop.com and send the order to the address written above, once Once we receive the order and verify that it is in perfect condition, we will refund the amount or the items, we will never refund the shipping cost and remember that there are items that are exempt.

CANCELLATIONS

The client or user may cancel their order, as long as it has not left our warehouses. In this case, you must contact the OWNER through the email info@aluhe-shop.com or through the Customer Service channels, communicating your identification data and order reference number.

In the event of cancellations, the amounts previously paid by the user or client will be refunded through the same means used for the initial transaction.

CUSTOMER SERVICE

The customer may cancel the order without any charge and without providing any reason, and must contact customer service as soon as possible by phone: 958635860, or through the following email address: info@aluhe-shop.com, whose hours Customer service is: from 10 a.m. to 2 p.m.

If the order has not left our warehouses, we will cancel it without problem, but if the order is already on its way, we will have to wait to receive it back and once receipt of it is confirmed, the amount of the product will be refunded less the shipping costs. Shipping and return will be carried out in the same payment method used in the purchase.

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website you consent to the processing of said information and data and you declare that all the information or data you provide us is true and corresponds to reality.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, any modifications it deems appropriate on the Website, and may change, delete or add both the content and services provided through it, as well as the way in which they appear. presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Nor is the obtaining of any specific result or purpose guaranteed, so access and use of the Website is the exclusive responsibility of users and clients.

LEGAL ACTIONS

THE OWNER will pursue non-compliance with these Conditions of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions. , civil and criminal, that may correspond to it in Law.

EXTRAJUDICIAL DISPUTE RESOLUTION

Likewise, in the terms set out in article 14 of EU Regulation 524/2013, on consumer dispute resolution, a direct link is provided to the online dispute resolution platform: https://ec.europa .eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will apply. The resolution of judicial conflicts will be subject to the jurisdiction of the Courts and Tribunals of the user's or client's domicile.